There are many reasons why speaking to a live person might be the best route to resolving your issue. Common scenarios include:
Iberia offers several ways to get in touch with their customer service, whether you prefer calling, chatting, or reaching out on social media.
The most straightforward way to talk to a live person is by calling their customer service hotline. Iberia's main customer service number is (☎+1-888-829-1117 (US) or +44-855-051-6735 (UK)). When you call, you’ll be prompted to select options that direct you to the appropriate department, but be patient—there is always a way to reach a live person.
If waiting on hold isn’t your style, you can use Iberia's live chat feature. Simply head over to their website, navigate to the Help section, and select the chat option. This connects you with a real person who can assist you just as well as phone support can.
Iberia is active on social media platforms like Twitter and Facebook. Many customers have found that sending a message via these platforms leads to quick responses, especially for general inquiries.
The Iberia app is another handy way to contact support. It provides options to call or chat with customer service directly from the app, giving you another method to reach a live person without needing to switch devices.
For less urgent issues, emailing Iberia is another option. While response times can be longer, this method ensures that you have written documentation of your issue and any communication regarding its resolution.
Listen to the automated prompts and select the option that best matches your issue. Typically, you’ll want to choose options like “existing reservations” or “technical support.” If prompted to enter your itinerary number but you don’t have it, pressing “0” can sometimes bypass this step. Repeat “agent” or “representative” when asked what you need. This often speeds up the process.
If you’re calling from outside the U.S., here are some useful numbers: